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9:45–11:45 A.M.

BIZnet: The Opening Connection
Sponsored by CrosiEurope Cruises
Facilitators: Jim Warren, Anderson Vacations
Catherine Prather, NTA

Network in a different way in this all-attendee, interactive, thought-provoking session. Led by NTA Chair Jim Warren and NTA President Catherine Prather, participants will share information and proven solutions, discuss industry trends, communicate ideas for tour product, and create partnerships. You’ll leave this session with ideas and information that can be implemented in your own company—plus plenty of industry contacts.

1:30–2:45 P.M.

Spotlight Session: The Good Professional’s Guide to Bad Guys: Who Wants to Hack You and How to Stop Them
Sponsored by Explore Fairbanks-Alaska
Speaker: Beth Ziesenis, Your Nerdy Best Friend

Passwords, phishing, privacy? Pfttt! You might think you’d rather tally the numbers in the phone book than deal with your password problems. But online security issues—and solutions—don’t have to be boring, scary, or ignored. Author Beth Z, aka Your Nerdy Best Friend, will have you laughing and learning with the real facts about the threats you face using the technology at your fingertips. And, more important, you’ll leave with practical tips and tools for breathing easier, including understanding the vulnerable and surprising personal data areas that hackers seek, a method for managing your logins and passwords, protecting your privacy on public networks, developing good online security habits, and protecting yourself from the newest cyberthreats.

3:15–4:15 P.M.

Powered Productivity: Super Tech Tools to Get Stuff Done
Speaker: Beth Ziesenis, Your Nerdy Best Friend

Exasperated by email? Tired of tedious tasks? You’re not alone. Your Nerdy Best Friend, aka Beth Ziesenis, will give you a research-based look at common productivity problems, followed by the technology to solve them. You’ll discover how to use these technology tools to work more efficiently with your teams, get organized, and finally get stuff done. Additionally, you’ll discover low-cost, high-value apps and tech tools that you can start using immediately, tips and ideas from your colleagues, and ways to increase efficiency and improve relationships to get things done.

Social Selling: Turning Prospects into Customers and Customers into Your Digital Salesforce
Speaker: Corey Perlman, Impact Social Media

It’s not a question of whether or not social media is an effective sales tool. The question is whether or not it’s working for you. In this session, Corey will unpack the sales process and motivate you with a step-by-step process for winning business on social media. He’ll share best practices from years of experience helping his clients generate leads, build credibility, close the sale and turn happy customers into repeat business and referral partners. Additionally, you’ll learn new ways to find new leads, digital blind spots that can damage your credibility, content tips to stay top of mind and the secret to turning your customers into sales people.


8:30–9:30 A.M.

Social Media Tips, Tricks & Tools to Avoid Overload and Keep Your Sanity!
Speaker: Corey Perlman, Impact Social Media

Go behind the scenes with Corey as he shares his favorite sites, apps and plug-ins for content creation, management and syndication. You’ll walk away with a brand new tools for your toolbox that will make you more efficient and effective at digital marketing.

Ask Jeff: Get Answers to Your Legal Questions
Speaker: Jeff Ment, Ment Law Group

Have you had a legal question pop up recently, but you can’t seem to find a trustworthy answer online—and you  don’t have easy access to an attorney? This session is your opportunity to get the answers you need from attorney Jeff Ment, an NTA corporate partner who’s a leading authority on travel-related legal issues.

Tourism Cares Session
Speaker: TBA

Description coming soon.

9:45–11 A.M.

Buyer Network Forum
Sponsored by Tourism Yukon
Facilitators: Michelle Pino, Northeast Unlimited Tours

This open forum is your opportunity to discuss with experienced peers several topics relevant to your business. You’ll be able to share opinions, ask questions, and gather ideas from your fellow NTA tour operators.

DMO & Supplier Network Forum
Speakers: DMO/Supplier Network Chairs

This is a fantastic opportunity to confer with NTA colleagues who have unique insights into the travel industry and its challenges. In this session, you’ll discuss trends, share successful strategies, and work together to solve the problems you’re facing today.


9:45–10:45 A.M.

Risk Management: Lessons Learned from a Motorcoach Crash
Speaker: Jeff Ment, Ment Law Group

While we hope to never be right in the middle of a crisis, such as a motorcoach crash, the reality is that all Operators must be prepared. NTA Corporate Partner, attorney Jeff Ment, will use a recent, real-life example as a model to teach best practices so that all NTA members are ready should an accident occur.

Ways You Can Help the Solo Woman Traveler Feel Welcome and Included
Speaker: Debra Asberry, Women Traveling Together

The growing number of women traveling unaccompanied should cause every tour operator and supplier to ask themselves this question: Do we want to serve this client? If the answer is yes, then every tour operator and supplier needs a plan for how to best serve the solo woman traveler. This session will first help attendees evaluate the business ramifications of serving the unaccompanied woman traveler, and then present a list of support services women traveling solo seek from their tour providers. With more than two decades of experience, Debra Asberry, and her company Women Traveling Together, can help you start thinking about this growing client segment and how you can grow it successfully. 

How are Chinese Tourists’ Travel Experiences in the U.S.?
Speakers: Dr. Xiang (Robert) Li, Temple University

In this workshop, Dr. Robert Li will discuss and compare key findings from the China U.S.-Travel Monitor Programs, which survey Chinese tourists’ experiences before and after their trip in the U.S. Against the backdrop of recent market development and challenges, Dr. Li will share some observations, estimations, and recommendations on future Chinese travel to the U.S.

11 A.M.–Noon

Spotlight Session: All-attendee Power Hour

Wrap up your week at Contact in this all-attendee session. Join your fellow NTA colleagues for an open conversation to expand on any of the questions, ideas, and conversations raised during the network forums, as well as during your time together in Anchorage, and share your key takeaways and experiences from Contact 2020.

2–5 P.M.

Educational Outings Options  |  Learn More

  • Big Wild Life
  • Flying Fish
  • Grow & Eat Alaska  
  • Take the Big Swig
  • Arctic Cultures
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